We have also done improvement in Requests - the functionality belonging to a solution that supports customer service - CREAM care. Waiting requests and My requests we have combined into one single stream. They are also enriched with a filter to display all pending Tasks (assigned or associated) and all Tasks in progress (on which work started).

However, the list of changes is much longer:

Cases

In the edition of Cases where you define the steps and sentences, the view to the entire width of the screen has been extended, so that one can work more comfortably. We have also expanded the file field in order to make dragging tasks definition from the gallery easier

Tasks

My tasks changed to Open tasks and enriched it with a filter to display all pending tasks (assigned or associated) and all tasks in progress (on which work started)

Requests

The possibility to add attachments when you manually add Tasks

Campagins

The report "full evaluation report" shows now after which time the connection to the selected recipient of the Campaign has been done

Products

We have expanded permissions for Products

Orders

We have expanded powers for the Orders

Usability enhancements

Calendar remembers the selections used when viewing contacts / employee / resources If the desktop is not configured, the system displays an empty but friendly information

Reports

All statuses are now presented in the form of signs

Employees

Employees list can now assign group attributes

Phone Integration

The possibility of initiating VoIP calls from the widget (integration with Starface PBX) The administrator can specify the VoIP voip references for an employee using a special widget

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